Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​​This job is a member of the Customer Experience Innovation and DeliveryTeam within the Customer Experience Division.
• Responsible for ​leading a team focused on ensuring change initiatives meet objectives on time and on budget by increasing employee adoption and usage. Will specialize on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. Primarily responsible for leading the team that creates and implements change management strategies and plans that maximize team member adoption and usage and minimize resistance. Works to drive faster adoption, higher ultimate utilization of and proficiency with changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.

What you'll do

• Leads enterprise‑wide change strategy, applying structured methodologies to drive adoption and measurable outcomes.
• Partners with senior leaders to define vision, sponsorship expectations, and success metrics for major initiatives.
• Integrates change management into program and project lifecycles, collaborating closely with corporate development, solutions teams, and cross‑functional partners.
• Conducts impact analyses, stakeholder assessments, and readiness evaluations to inform targeted interventions.
• Designs and executes comprehensive change plans, including communications, training, coaching, and resistance‑management strategies.
• Builds organizational change capability by strengthening frameworks, tools, and leadership competencies.
• Provides coaching and support to leaders, managers, and Change Champions to accelerate adoption and sustainment.
• Oversees development and delivery of clear, timely communications that articulate the case for change and expected impacts.
• Coordinates with communications, training, and organizational design teams to deliver cohesive, end‑to‑end change experiences.
• Monitors adoption, readiness, and behavioral outcomes using defined success metrics; tracks risks and issues and implements mitigation strategies.
• Maintains deep knowledge of business processes to anticipate change needs and identify opportunities for improvement.
• Manages the enterprise change portfolio, ensuring prioritization, alignment, and visibility across initiatives.

All you'll need for success

• Minimum Qualifications – Education & Prior Job Experience

  • Bachelor's degree or equivalent training/experience
  • 7 years of experience in Organizational Change Management

   

  Preferred Qualifications – Education & Prior Job Experience

  • Master’s degree in a relevant field such as organizational development, business, or human capital.
  • Extensive experience leading large‑scale organizational change and enterprise‑level training or capability‑building programs.
  • Proven ability to lead high‑performing teams and partner directly with senior executives to influence strategic decisions.
  • Demonstrated success managing vendors, budgets, and cross‑functional resources to support major initiatives

   

  Skills, Licenses, and Certifications

  • Strong understanding of how people experience change and how to apply established change management principles, methodologies, and tools.
  • Excellent communication skills, including active listening and the ability to clearly articulate messages to diverse audiences.
  • Ability to build strong relationships, influence stakeholders, and work effectively across all levels of the organization.
  • Flexible, adaptable, and resilient, with the ability to operate in ambiguous environments and persevere through challenges.
  • Forward‑looking, holistic thinker with strong problem‑solving skills, root‑cause analysis capability, and solid business acumen.
  • Highly organized with strong planning skills and the ability to translate strategy into actionable steps.
  • Collaborative team player who works effectively with and through others.
  • Change management certification or designation.
  
   

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Flexible hours

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